HOW TO PLAN THE NUMBER OF DELIVERIES YOU SHOULD TARGET FOR YOUR EMAIL CAMPAIGNS
HOW TO SAVE TIME PLANNING YOUR NEWSLETTER CAMPAIGNS
Food to Live is an online store for organic healthy food and ingredients. It offers organic seeds, nuts, legumes and dried fruit, as well as various exotic spices and mixes.
Customer Base: Anyone interested in eating healthy
Email Service Provider (ESP): MailChimp
Shopping Cart: WooCommerce
Other Apps:
Customer Base: Anyone interested in eating healthy
Email Service Provider (ESP): MailChimp
Shopping Cart: WooCommerce
Other Apps:
- JustUno – for overlay popup
- Conversio – for on-site recommendations and product reviews
- Proonto – live chat plug-in
Food to Live wanted to get more out of their email marketing channel
1. Increasing the breadth and depth of the channel
Food to Live started with a very small list size (2,471 subscribers) and a very few unique orders placed (20). The objective here was to steadily work towards increasing the subscriber base and to increase the number of unique orders, which would translate to revenue. Additionally, we needed to complete the integration of Food to Live’s shopping cart with their ESP, which would enable us to use the full functionality of both.
Food to Live started with a very small list size (2,471 subscribers) and a very few unique orders placed (20). The objective here was to steadily work towards increasing the subscriber base and to increase the number of unique orders, which would translate to revenue. Additionally, we needed to complete the integration of Food to Live’s shopping cart with their ESP, which would enable us to use the full functionality of both.
2. Building out the flows and campaign templates
At the start of the engagement, Food to Live had a basic campaign template that was sent out to a small number of subscribers, and no flows. We wanted to change that by updating and optimizing the templates and including new flows, such as five Prospect Welcome emails and a Browse Abandonment flow.
At the start of the engagement, Food to Live had a basic campaign template that was sent out to a small number of subscribers, and no flows. We wanted to change that by updating and optimizing the templates and including new flows, such as five Prospect Welcome emails and a Browse Abandonment flow.
3. The ultimate challenge – increase the revenue
The starting revenue for Food to Live was around $1,800, 100% of which came from the 4 monthly campaigns they sent. Our goal here was to increase the revenue by optimizing the campaigns and making them visually appealing, while introducing flows for a more targeted approach to bouncing and new/potential customers.
The starting revenue for Food to Live was around $1,800, 100% of which came from the 4 monthly campaigns they sent. Our goal here was to increase the revenue by optimizing the campaigns and making them visually appealing, while introducing flows for a more targeted approach to bouncing and new/potential customers.
Strategy Overview
We recommended a general overhaul of the channel – improving the visuals and optimizing the templates, as well as including new flows for a targeted approach to the customer behavior on-site.
Our goal was to expand the list size as fast as possible, while generating progressively more revenue with more campaign sends and targeted flows.
AUTOMATED EMAIL SEQUENCES
We set up somewhat complicated but incredibly efficient sequences.
Our goal was to expand the list size as fast as possible, while generating progressively more revenue with more campaign sends and targeted flows.
AUTOMATED EMAIL SEQUENCES
We set up somewhat complicated but incredibly efficient sequences.
HOW BUILDING SMART AND TIMELY CAMPAIGNS WORKED IN PRACTICE
Campaign Title: Oops, we’re actually giving 15% off on Black Friday!
This email was the highest performing email sent in November 2017, solely from a revenue standpoint. A promo was run introducing a coupon for 15% off, and the result was 119 orders from this email alone to equal a total value of $12,054.
Campaign Title: Oops, we’re actually giving 15% off on Black Friday!
This email was the highest performing email sent in November 2017, solely from a revenue standpoint. A promo was run introducing a coupon for 15% off, and the result was 119 orders from this email alone to equal a total value of $12,054.
Results
Once we finished the integration between the client’s ESP and shopping cart, we saw and immediate jump in subscriber numbers, as well as client engagement metrics and revenue. We didn’t stop at this, however, and continued including new items, such as a popup overlay, which helped us get an even stronger subscriber influx.
Making beautiful campaigns and efficient automations became the fundamental principle which guided our strategy with Food to Live, and it brought great results, with the client saying they’ve ‘achieved email sales target’ in every client satisfaction survey we sent up to date. Additionally, the client is enjoying a good, healthy relationship with their subscribers through various items in a nurture sequence, which was one of our initial long term goals.
Building a successful email marketing channel is not always just about revenue, but also about being efficient, mindful, and resourceful, and we achieved a complete success in this with Food to Live.
What Next?
The presented goals and changes we implemented for Food to Live are only the tip of the iceberg. Considering the client’s industry, as well as the good base we created with our engagement so far, we feel there’s a lot of potential for this channel to improve and keep growing in the future. New technologies, new integrations, new platforms – every option is open and viable.
This case study showcases how building relationships, campaigns, and flows are all required in synergy to make a channel really blossom and grow strong. Creating beautiful emails and showcasing the product in the right way are very important reasons why a channel’s revenue is high, while building relationships with your customers is definitely not something that can just spring up overnight – it takes consistent strategy, effort and patience.
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Heath Weaver
Managing Director, Principal
Heath Weaver has almost two decades of eCommerce digital marketing experience. He has run multiple agencies, headed up Search Engine Marketing for the consumer electronics division of Sony, and served as a Vice President at Trilogy Software. He enjoys working day-to-day with clients to level up their retention marketing game.
Xiaohui "X" Wang
Founder, Principal
Xiaohui "X" Wang is a veteran of the email marketing industry. In the last decade, he has led the strategic and tactic retention marketing efforts for over 300 ecommerce brands ranging from small mom & pops to IR500 retailers. He's passionate about all things eCommerce, email, and SMS.